Do you know that, according to the U.S. Department of Labor, the #1 reason people leave their jobs is because they do not feel appreciated on a day-to-day basis? And according to a 2007 Gallup Poll, most employees have not received any recognition in over a year! In his book, How Full is Your Bucket?, Tom Rath explains that giving sincere recognition to employees creates what he calls “engagement.” Employees who are engaged are happy, productive, successful – and typically stay in their jobs.
While the idea of engagement may sound very warm & fuzzy to attorneys, it’s clear that engaged employees can make a huge impact on the firm’s bottom line. A recent Time magazine article reported that Royal Bank of Scotland found that a 10% increase in overall leadership effectiveness resulted in a 3% boost in customer satisfaction and a 1% reduction in employee turnover. That translates to $40 million saved in costs to retrain workers.
OK, so maybe your firm isn’t as big as Royal Bank of Scotland. But if you could increase client satisfaction AND reduce employee turnover AND benefit your bottom line by creating more engaged employees, why not give it a shot? The good news is that creating engaged employees will cost you nothing more than time, attention, and your sincere desire to start catching members of your team when they are doing something right.